Support

Need an answer right now? Our live chat is the quickest way to reach us. Available around the clock, our chat agents typically respond within a minute and can walk you through account checks, bonus queries, deposit troubleshooting, and game questions in real time.

Email support for detailed requests

For issues that need documentation or attachments, email our support team at support@betsgem.com. We aim to reply to email inquiries within 24 hours, and you’ll get clear, step-by-step guidance for matters like account verification, payment disputes, and bonus terms.

Phone support and callback options

If you prefer to speak by phone, phone support and callback services are available in select regions — check your account or the Help Center for local numbers and availability. When a phone option is offered, typical wait times are short, and our agents will prioritize resolving your issue quickly and politely.

Quick answers in the Help Center and FAQs

Before contacting the team, try our Help Center for instant answers to common questions about deposits, withdrawals, verification, and bonus requirements. The FAQs include simple walkthroughs for using cards, Apple Pay, Google Pay, and popular cryptocurrencies like Bitcoin, Ether, and Dogecoin, so you can solve many issues without waiting.

Support that knows payments, accounts, and gameplay

Our support team is trained to handle a wide range of requests — from transaction status and currency conversions to gameplay and bonus eligibility. Whether you’re asking about a Visa deposit, a Bitcoin withdrawal, or how wagering requirements apply, we’ll explain the steps clearly and work to resolve the issue as quickly as possible.

A friendly team that’s here for you

We want you to feel comfortable getting help. Our agents are professional, patient, and focused on finding solutions, not on jargon or delays. If you ever need assistance, start a chat, send an email to support@betsgem.com, or check the Help Center — we’ll take it from there. For information about safe play and account controls, see our Responsible Gaming page.